Refund policy

We hope you love your Ooh Jewellery pieces 💖

If there’s a problem with your order, please contact us at amy@oohjewellery.co.uk within 14 days of receiving it and we’ll do our best to help.

Under UK consumer law, you have the right to return eligible online purchases within 14 days of delivery. Returned items must be unworn and in their original condition.

Due to hygiene reasons, we cannot accept returns on worn earrings unless faulty.

As all pieces are handmade, slight variations in colour and pattern are part of their unique charm.

Customers are responsible for return postage costs unless an item is faulty or incorrect.

Refunds are processed to the original payment method once the return has been received and checked.